Senior Sales Operations Agent to Qatar


Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Sales Operations Agent for our Northern Europe Region, which includes 7 countries – Sweden, Norway, Finland, Denmark, Poland, Russia and Ukraine.

Provide five star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to  Reservations and Ticketing, and Trade/Corporate Account support and ensuring that activities are completed in a timely and efficient manner.

Specific accountabilities include:

  • Act as product knowledge expert for trade support tasks, supporting in more complex tasks related to reservations & ticketing
  • Be the primary person in following up with customers and trade partners on enquiries, requests.
  • Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds and Trade/Corporate Account support
  • Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
  • Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
  • Support Travel Agencies with reservations related activities
  • Communicate with customers or QR account managers for documentation completion
  • Adhere to Qatar Airways Standard Operating Procedures (SoPs)
  • Maintain and generate reports as required by reporting Line Manager.
  • Perform other department duties related to his/her position as directed by the Head of the Department.
  • Support other departments, such as Groups and Sales support as directed by the Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.


  • Minimum of 1 year of job-related experience
  • Experience in reservations/ticketing (tariffs, pricing, refunds, PNR history, TIMATIC etc.)
  • Good knowledge of Amadeus
  • PC literacy, including MS Office
  • Strong problem-solving, relationship building and communication skills
  • Fluency in English and Swedish (written and spoken) is essential

To Apply

Please ensure your application includes a CV in the English Language. You must have the right to live and work in Sweden to be considered.


Publicerat den: 10 juni 2021, 10:11

Senior Sales Operations Agent to Qatar
Sista ansökningsdag:
1 juli 2021
Visitnorway söker en Branschspecialist
Sista ansökningsdag:
1 juli 2021

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